Frequently Asked Questions
Can I modify or cancel my order?
Orders are processed quickly. If you need to modify or cancel your order, contact us as soon as possible at info@boutiquecgv.ca or through our contact form.
How do I know if my order has been confirmed?
You’ll receive an order confirmation by email after your purchase. If you haven’t received it, check your spam folder or contact us.
What are the shipping costs and delivery times?
Shipping costs and delivery times vary depending on your location and order. Available shipping options and applicable fees are displayed at checkout.
Free standard shipping on orders of $125 CAD or more.
How can I track my order?
Once your order has shipped, you’ll receive an email with tracking information, when available
My order hasn’t arrived. What should I do?
First, check your package status using the tracking number provided. For significant delays or delivery issues, contact us through our contact form.
What is your return policy?
You have 30 days from the date of delivery to request a return. Items must be unworn, unwashed, in their original condition and have all original tags attached.
How do I return an item?
Contact us at info@boutiquecgv.ca with your order number and reason for the return. If your request is approved, we’ll provide you with return instructions.
Do I have to pay for return shipping?
Yes. Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.
When will I receive my refund?
Once your returned item has been received and inspected, your refund is generally processed within 10 business days to the original payment method.
How can I contact you?
For questions about an order, product or delivery, email us at info@boutiquecgv.ca or use our contact form.
Where can I find your policies?
Our Terms of Use, Privacy Policy, Refund Policy and Shipping Policy are available at the bottom of every page on the website.